What if I inherit Monizze vouchers?
If one of your family members passes away, please send us an email to support@monizze.be. Please attach:
- A copy of the death certificate
- A copy of a certificate of inheritance
We will then contact you as soon as possible.
How will I be informed when my vouchers are charged?
As soon as vouchers are charged on your Monizze account, you will receive a confirmation via email (if your email address is added in your MyMonizze account) and/or SMS (depending on your employer’s choice).
How long are the different extralegal benefits valid for?
All extralegal benefits have a limited validity period. Rest assured, our system will use your oldest vouchers first during your transactions.
- Meal and gift vouchers are valid for 12 months from the date they are loaded on the card.
- Eco vouchers are valid for 2 years from the date they are loaded on the card.
- The purchasing power premium is valid until 31 December 2022.
- ‘Activ’ is valid for 15 months, from 1 July of the current year to 30 September of the following year.
You can check the validity period of your benefits at any time via MyMonizze (on the homepage) or via the mobile app (by clicking on the desired product).