How are the payouts made?
The transaction fees you pay as a merchant are immediately deducted at the time of the transaction. You will then be paid out within 2 working days.
You will find information about payouts and transaction fees on the monthly invoice you receive.
As for your connection to Activ’ platform, your invoice, which was sent to our technical partner Hexeko, will be paid within 15 days of the customer’s payment.
Do I have to pay the invoices I receive?
You do not have to pay the invoices you receive from Monizze as a merchant. As a merchant, you pay no activation or subscription fees with Monizze. You only pay a transaction fee, which is deducted directly when a payment is made with Monizze. Every month, you will receive an invoice listing all transactions and transaction fees.
When will I receive my Monizze invoice?
At the beginning of each month, you will receive an invoice listing the previous month’s transactions through your payment terminal(s), the transaction fees paid and the amounts paid to you.
Didn’t receive an invoice? That means no Monizze transactions took place the previous month.
You will not receive an invoice for your connection to the Activ’ platform. We ask you to send an invoice at the end of the month to our technical partner Hexeko (info@hexeko.com) with all bookings at the base rate and deduct the commission from it.