As a Monizze partner, how do I introduce a client?
You do this fully automatically via our customised partner page, or by e-mail via your regular contact person. You can also always send an e-mail to partner@monizze.be.
Contact our partner team to create your partner page.
How can I block my Monizze card in case of loss or theft?
Has your Monizze card been lost or stolen? There are several ways to block it immediately:
- Via the mobile app under “My Cards”
- Via MyMonizze on the homepage via “Block card”
- Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.
- By phone by calling Card Stop on +32 (0)78 170 170 (24/7).
Your employer can also block your card himself via his own customer area.
I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?
After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.
How can I request a new password for my client area?
If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.
What should I do if my employee’s Monizze card is lost or stolen?
If the Monizze card of one of your employees is lost or stolen, block that card via your client area.
In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.
Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone.