FAQ

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

There are 2 ways to spend your meal, eco and gift vouchers:   

1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card. => add link network new website   
2. Online, via your MyMonizze account: => add link network new website   
3. Via Dealzz, our online benefits platform => add link Dealzz

You can become a Monizze client via this link.

Logging into your personal account via the Monizze website or the Monizze app is very easy:    

1. Go to your Monizze account or open the Monizze app.   
2. Enter the email address or mobile phone number you used to activate your Monizze card. Have you forgotten your username? Then follow these instructions.
3. Enter your personal password. Have you forgotten your password? Then follow these instructions.   

If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.