We have not (yet) received our employee’s Monizze card.
You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards. To do so, go to the “Employees” tab and click on “Card creations”.
Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.
What should I do if my employee’s Monizze card is lost or stolen?
If the Monizze card of one of your employees is lost or stolen, block that card via your client area.
In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.
Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone.
I want to grant Monizze meal vouchers to my employees. How can I become a client?
You can become a Monizze client via this link.
How can I log in to my Monizze account and the Monizze app?
Logging into your personal account via the Monizze website or the Monizze app is very easy:
- Go to your Monizze account or open the Monizze app.
- Enter the email address or mobile phone number you used to activate your Monizze card. Have you forgotten your username? Then follow these instructions.
- Enter your personal password. Have you forgotten your password? Then follow these instructions.
As a Monizze partner, how do I introduce a client?
You do this fully automatically via our customised partner page, or by e-mail via your regular contact person. You can also always send an e-mail to partner@monizze.be.
Contact our partner team to create your partner page.